About Smartway

What is SmartWay?

SmartWay gives you the chance to lease brand new technology and appliances for an agreed term. You get to choose and use the goods you want. And you get them straight away – without the big upfront payment.

SmartWay is brought to you by FlexiGroup Limited.

Why use SmartWay?

Leasing any kind of goods through SmartWay is quick and easy:

  • You don’t need cash up front, just choose the goods and then apply to lease them.
  • You can spread the lease payments over an agreed term – and always enjoy the latest models.
  • You can choose a term and monthly lease payment that suits your budget.
  • The leased goods are covered  in most circumstances under our FlexiCare Program if they are stolen, accidentally lost or accidentally damaged.

How do I get in touch if I have any concerns or feedback?

Our SmartWay Customer Service Team will help with any issues. We’re always open to suggestions for improvement and welcome the chance to sort out any problems you’re having. You can contact us by phone or email, whichever is easier for you.

If our Customer Service Team can’t sort things out for you, you can get in touch with our Customer Relations Team on 1300 858 608 (9am - 5pm AEST, Monday-Friday) or via email CustomerRelations.Complaints@Flexigroup.com.au

Finally, if your complaint isn’t resolved by the Customer Relations Team, you can contact the external dispute resolution scheme, the Credit and Investments Ombudsman (CIO) on 1800 138 422.

What can I lease on SmartWay?

Lease the latest technology and appliances – you can lease pretty much anything from a number of SmartWay retailers.

How do I lease with SmartWay?

You can apply online, over the phone or in-store. Apply online or over the phone to speed up the in-store process. The general steps to follow are:

Call us on 1300 888 779 or Apply Online. We’ll ask some employment and income questions so that we can run a quick credit check. If you're approved, we’ll give you an approval number.

How do I add a new item to my lease agreement?

You can add more goods to an existing SmartWay agreement in most circumstances*.

Contact us to go through our credit and suitability assessment. If you are approved, you can shop for the new goods. Our Customer Team will talk you through the process.

 

*Subject to approval. Fees, terms & conditions apply. All new lease agreements are subject to a minimum invoice value of $100.