Help for those 'Oh no' moments
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The answers you need. The support you want.
Stuff happens – but you don’t need to worry. In most cases, you’re covered by our FlexiCare Program.
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Breakdowns and warranties
The rented goods should be covered by a manufacturer’s warranty.
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Managing your rental agreement
It's easy to add new goods, sort payment problems and update your details.
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End of term options
When the term of your rental agreement is up, you can upgrade to new goods, make us an offer to purchase the existing rented goods or ‘double time’ the term, or if you don’t want the goods anymore, simply return them in good
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working order*. -
Got a question?
Call the SmartWay Customer Team on 1300 888 779
E-mail us
*All end of term options (other than return) are subject to our agreement and standard terms and conditions, and in the case of upgrade, our internal credit criteria.
All new rental agreements are subject to a minimum invoice value of $100.
