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Fixed monthly payments

managing your lease agreement

Change your contact details

Call the SmartWay Customer Team on 1300 888 779 to update your information or simply complete our online form.

Change your payment details

If you want to change your payment method, or if you have changed your bank account, complete this form and return it to us by email, fax or mail.

Sort out payment problems

If you’re finding it difficult to meet a monthly lease payment, contact us as soon as possible to discuss a solution. Subject to approval, options include:

  • Extending the term of your lease agreement to reduce monthly lease payments
  • Extending the term of your lease agreement and delaying monthly lease payments for a set time
  • Delaying monthly lease payments for a set time

Click here to see the Financial Hardship Policy. Please note: Fees apply if you choose these options.

End your lease agreement early

If you decide to end your lease agreement early, there’s a range of options available, but be aware that early termination payments may apply.

Nominate an end of term option

You’ve got a range of options that may be available to you at the end of term to suit your particular requirements.

If you’d like to own the leased goods, you can make us an offer to purchase them. We have the right to accept or reject your offer.

Or, if you no longer want the leased goods, you can simply return them to us in good working order1

The most important thing is to contact us before the end of the term of your lease agreement to nominate an end of term option. If you don’t contact us and you don’t return the leased goods, your agreement will continue on a month-to-month basis and you will continue to be charged monthly lease payments.

1All end of term options are subject to our agreement and standard terms and conditions Remove leasing for education, remove leasing for business