Managing your rental agreement
Add more goods to your rental agreement
Need a new laptop? Or a second family computer? You can easily add new items to your existing rental agreement. Call us on 1300 888 779 to get started.
Change your contact details
Change your payment details
If you want to change your payment method, or if you have changed your bank account, complete this form and return it to us by email, fax or mail.
Letter of authority
Complete and return this form to authorise a third party to request and receive information about your SmartWay rental agreement.
Sort out payment problems
If you’re finding it difficult to meet a monthly rental payment, contact us as soon as possible to discuss a solution. Subject to approval, options include:
- extending the term of your rental agreement to reduce monthly rental payments
- extending the term of your rental agreement and delaying monthly rental payments for a set time
- delaying monthly rental payments for a set time
Click here to see the Financial Hardship Policy. Please note: Fees apply if you choose these options.
End your rental agreement early
If you decide to end your rental agreement early, there’s a range of options available, but be aware that early termination payments may apply.
Nominate an end of term option
You’ve got a wide range of options that may be available to you at the end of term to suit your particular requirements.
If you’d like to own the rented goods, you can make us an offer to purchase them. We have the right to accept or reject your offer.
You can double the length of the term of your rental agreement by paying 1 additional monthly rental payment and continue to enjoy the benefits of the FlexiCare Program, or, if you no longer want the rented goods, you can simply return them to us in good working order*.
In addition, if you’d like to get the latest and greatest technology or appliances, you can upgrade to new goods on a new rental agreement with us, subject to approval.
The most important thing is to contact us before the end of the term of your rental agreement to nominate an end of term option. If you don’t contact us and you don’t return the rented goods, your agreement will continue on a month-to-month basis and you will continue to be charged monthly rental payments.
*All end of term options (other than return) are subject to our agreement and standard terms and conditions, and in the case of upgrade, our internal credit criteria. All new rental agreements are subject to a minimum invoice value of $100.