Help & support

Managing your rental agreement

Add more goods to your rental agreement

Need a new laptop? Or a second family computer? You can easily add new items to your existing rental agreement. Call us on 1300 888 779 to get started.

Change your contact details

Call the SmartWay Customer Team on 1300 888 779 to update your information or simply complete our online form.

Change your payment details

If you want to change your payment method, or if you have changed your bank account, complete this form and return it to us by email, fax or mail.

Letter of authority

Complete and return this form to authorise a third party to request and receive information about your SmartWay rental agreement.

Sort out payment problems

If you’re finding it difficult to meet a monthly rental payment, contact us as soon as possible to discuss a solution. Subject to approval, options include:

  • extending the term of your rental agreement to reduce monthly rental payments
  • extending the term of your rental agreement and delaying monthly rental payments for a set time
  • delaying monthly rental payments for a set time

Click here to see the Financial Hardship Policy. Please note: Fees apply if you choose these options.

End your rental agreement early

If you decide to end your rental agreement early, there’s a range of options available, but be aware that early termination payments may apply.

Nominate an end of term option

You’ve got a wide range of options that may be available to you at the end of term to suit your particular requirements.

If you’d like to own the rented goods, you can make us an offer to purchase them. We have the right to accept or reject your offer.

You can double the length of the term of your rental agreement by paying 1 additional monthly rental payment and continue to enjoy the benefits of the FlexiCare Program, or, if you no longer want the rented goods, you can simply return them to us in good working order*.

In addition, if you’d like to get the latest and greatest technology or appliances, you can upgrade to new goods on a new rental agreement with us, subject to approval.

The most important thing is to contact us before the end of the term of your rental agreement to nominate an end of term option. If you don’t contact us and you don’t return the rented goods, your agreement will continue on a month-to-month basis and you will continue to be charged monthly rental payments.

Read more about the most common end of term options or contact the SmartWay Customer Team on 1300 888 779

*All end of term options (other than return) are subject to our agreement and standard terms and conditions, and in the case of upgrade, our internal credit criteria. All new rental agreements are subject to a minimum invoice value of $100.